IT Service Delivery Manager

Role : SIAM IT Service Manager

Required Technical Skill Set : Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle

Experience Range : 10-15 yrs

Location : Pune, Chennai

Desired Competencies (Technical / Behavioral Competency)

• Significant knowledge and skills in the following areas : ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to : - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level Management Change Management Data, Asset & Configuration Management, Continual Service Improvement (CSI).
• Significant knowledge and skills in the following area : leading and managing staff to deliver organizational goals and objectives. Managing contracted suppliers against a KPI and service management / improvement framework. Managing Service Reviews and approval of supplier-delivered reports.
• Significant knowledge and skills in the following area : Delivery of internal Service Management Reports. Multi-tasking, working across multiple projects, analyzing opportunities, defining successful approaches, and proactively solving problems.
• Experience of ongoing continuous Professional Development. engaging and building relationships with a range of internal stakeholders and suppliers, working collaboratively to support the delivery of business outcomes.
• Knowledge and experience of Agile / Lean / Six Sigma methodologies and their application
• ITIL and Agile certified

Role Responsibilities