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FINRA CSR

Anicalls (Pty) LtdMumbai, India

30+ days ago

Job description

Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity, and investment products and transactions, focusing on customer satisfaction, quality, and efficiency.

Communicates with customers regarding service requests or problems; documents, evaluates, and resolves customer inquiries.

Thoroughly documents all contacts and conversations; follows up as required.

Works with other departments to complete customer requests as needed, and minimize escalations.

Functions w / in a team-based environment, and actively participates in achieving team goals. Meets / exceeds performance metrics as determined by the department.

Gains proficiency in various administration and automated workflow systems.

Processes complex and varied service requests.

Represents our customers with professional pride to internal and external customers.

Consistently meets / exceeds set quality and productivity metrics.

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Csr • Mumbai, India