Support Engineer III (India)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer III in India .

We are seeking an experienced Support Engineer III to deliver advanced technical support in a fast-growing, remote-first environment. You will troubleshoot complex customer issues, manage support tickets, and collaborate with cross-functional teams to improve product quality and customer satisfaction. This role allows you to influence support processes, provide guidance to peers, and contribute to product feedback and innovation. The ideal candidate thrives in a dynamic, asynchronous environment and is comfortable working flexible hours, including weekends when needed. You will become a subject matter expert in specific areas, driving efficiency, knowledge sharing, and customer advocacy. Your contributions will directly impact the success of both the support team and the product experience for users worldwide.

Accountabilities :

• Troubleshoot support tickets of varying complexity, providing timely and high-quality responses.
• Progress open tickets and escalate issues to Engineering as needed.
• Provide training and guidance to team members within your area of expertise.
• Advocate for the customer, ensuring their needs are represented in team decisions.
• Identify, report, and track bugs or feature requests based on customer feedback.
• Maintain and update internal and public documentation, knowledge bases, and repositories.
• Actively contribute to process improvements and cross-team strategy discussions.
• Take deliberate steps toward becoming a subject matter expert in one or more technical areas.

Requirements

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

The process is transparent, skills-based, and unbiased, focusing solely on your fit for the role. Once the shortlist is completed, it is shared with the hiring company, who then determines next steps such as interviews or additional assessments.

Thank you for your interest!

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