Cloud Solution Architect - Bizz App F&O

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

This role is designed to provide specialized technical service for high-impact customer environments where system reliability and performance are essential. The successful candidate will join a dedicated team focused on ensuring operational continuity and delivering tailored solutions that meet the unique needs of mission-critical workloads.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity :

• Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise.
• Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.
• Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP).
• Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
• Contribute to customer satisfaction by providing a positive customer experience.
• Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.

Business Impact

Resolution Of Customer Blockers

Identify Growth Opportunities

Technical Leadership

Practice Development

Trusted Advisor (Relationship Building)

Qualifications

Required / Minimum Qualifications

Additional Or Preferred Qualifications

Technical Qualifications / Experience

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Skills Required

Microsoft Azure, Azure Devops