Associate manager - fraud risk & strategy(investigations)

About the Team

The Risk team at Navi is responsible for identifying, assessing, and mitigating potential risks across the organization. The Fraud Risk & Strategy (FRS) team, part of the Risk function at Navi, owns fraud risk prevention, detection and investigation across all of Navi's business. To achieve this, FRS partners with Tech, Product & Analytics teams to define fraud controls, set up alerts as well as identify suspicious patterns through investigations.

About the Role

Navi is looking for an Associate Manager– Fraud Risk & Strategy (Investigation) to lead and execute high-quality, end-to-end fraud investigations across its financial services businesses, including Lending, Payments, Digital Gold, and AMC. This role is crucial in safeguarding Navi against financial fraud by identifying fraud triggers, uncovering root causes, supporting recovery efforts, and collaborating closely with internal teams and external stakeholders, including law enforcement agencies. The role demands strong analytical capabilities, field investigation skills, and a proactive mindset to detect and mitigate fraud risk at scale.

What We Expect From You

End to end Investigation of suspect and confirmed fraud cases (Lending, Payments, Digital Gold, AMC), except employee frauds

Gather evidence, interview witnesses, with field visits wherever required

Liaison with stakeholders (internal & external) for investigation

Work towards fraud recovery and necessary corrective action (initiating police case / legal action, etc.)

Understand MO and create RCA of each case, presenting quality reports to all relevant stakeholders and senior management

Call customers to understand the application process, other issues

Check KYC regularly for fraud triggers

Hindsight of a large database for all financial services products within the scope identified above (need basis) to identify fraudulent triggers, and drive to conclusion

Help maintain internal MIS on Frauds, repository of investigation reports, complaints, etc.

Be proactive in identifying and following up on anomalies / areas of concern

Maintain agreed TAT and Quality management of RCU activity

Work on improving Hit rate, report quality

Month-end support, billing

Must Haves

Analytical and investigation skills (lending products, digital lending &