Call Center Executive

Job Title :

Call Centre Executive (Male)

Department :

Customer Experience / Call Centre

Location :

[Specify – e.g., Kochi / Regional Office]

Reports To :

Call Centre Manager / Customer Experience Lead

Experience Required :

Minimum 1 year in Call Centre or Customer Support Operations

About the Role

The

Call Centre Executive (Male)

will be responsible for managing inbound and outbound customer interactions across the Group’s Automotive and FMCG divisions. The role requires strong communication, customer service, and coordination skills to ensure an exceptional customer experience and smooth operational support between business teams and clients.

Key Responsibilities

Handle

inbound and outbound calls

for both Automotive and FMCG verticals, including customer queries, product / service information, and feedback collection.

Conduct

service reminders, lead follow-ups, and post-service / customer satisfaction calls.

Manage

daily call logs and data entries

accurately in CRM or internal systems.

Coordinate with respective departments (Sales, Service, Delivery, CRM, Logistics, etc.) to ensure

timely updates and issue resolution.

Support

campaigns, promotions, and customer communication drives

initiated by management.

Maintain

daily and weekly reports

on call performance, follow-ups, and closures.

Escalate customer concerns appropriately to ensure swift and professional resolution.

Ensure compliance with company communication standards and customer service protocols.

Key Skills & Competencies

Excellent

verbal communication skills

in Malayalam, English, and Hindi.

Strong

customer engagement and problem-solving

ability.

Proficiency in

MS Office, CRM tools, or call management software.

Ability to

handle volume-based targets

with quality and professionalism.

Good coordination and teamwork skills.

Qualifications

Graduate / Diploma in any discipline.

Minimum

1 year of experience

in call centre, telecalling, or customer service roles — preferably in

Automotive, FMCG, or Retail sectors.