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Territory Manager Painter Partnership - Miyapur

Territory Manager Painter Partnership - Miyapur

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description

Experience

  • 4 - 6 years of experience in Paint Industry or any relevant industry (Construction) - Required
  • Has experience with Customer / Dealer / Painter / Contractor Facing role - Required
  • Worked in R&D team / Technical support team - Preferred
  • Conducted Training Programmes For Painters & Contractors - Preferred
  • Skilled with onsite Painting / Application - Preferred

Goal | Key Result Area | Actions / Deployment

  • Loyalty Program Enrolment & Painter App Usage | Coordination with Loyalty program team for enrolment & adoption of digital solutions | Enrolment of the painters on the Sparkle loyalty program - KYC
  • Painter registration and activation (along with external agencies)
  • Driving Digital Adoption by enrolling, downloading & driving usage of the Painter App
  • Feedback on implementation gaps & features on the app
  • Financial Inclusion Support from Government schemes - to support painters on enrolment.
  • Community Engagement | Relationship Management with Contractors / Painters | Relationship Management with 100-150 contractors / painters in the area
  • Community engagement programs by planning events & activations.
  • Product Training | Coordination with applicators and contractors for training sessions at the painter academies | Product Training of painters / team etc - Database update.
  • Evolve the Training Tracker / Calendar and incorporating training status
  • Contractor / Painter Mapping – Coordination with dealers & contractors for billing & usage of ABG products
  • Complaint Handling & Technical Support | Technical Inspection at customer sites - Dealer complaint handling (Support for the channel sales teams) | Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites
  • 100% customers to be called within 4 hours of the complaint received. 97% of the complaint visits within 2 days. 5 days resolution of 90% of the Product complaints
  • Compensation on Product failure / reworks to be approved by supervisor & database maintained.
  • Product feedback to be shared with R&D.
  • Focus Product Establishment | Site Sampling & Implementation of new products, Business Development | Concept Testing - Sampling of new products with painter community for validation. Coordination with Marketing team for sampling & NPD.
  • Planning of shop meets & product meets along with supervisor with product presentations.
  • Business development - Support Sales of ABG products and help convert customer sites for Contractors. Also support in upsell / cross sell
  • Audit report of the trials to be shared with the respective teams.
  • Reports | Trackers - Monthly & weekly basis | Report of the potential contractors / painters in the area along with Contractor meets conducted
  • Audit Reports shared with R&D team for feedback and trends in the market
  • Painter App usage report, Loyalty program database update
  • Customer Complaint Tracker
  • Training tracker - to build effective utilization of the painter academy

    • Desired Skills and Experience

  • Customer Service
  • Customer Experience
  • Sales & Marketing Skills

    • Skills Required

    Customer Service, community engagement, Product Training

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    Territory Manager • Hyderabad / Secunderabad, Telangana