Job Description : Documentation Process
- Role : Analyst – Documentation Process
- Designation : Junior Analyst
- Work Location : Mangalore
- Shift : 9 hours per day, with shift changes every month. (Should be open for rotational shifts)
About Us
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Role Overview
Your job description as a Document Processing CSR is as follows :
To provide the best possible customer service for members, attorneys, and associates by processing documents correctlyTo obtain specific information from legal documents and input it into the computer systemTo properly complete various forms of paperworkTo email documents to attorneysTo precisely note member files in the computer systemTo perform other duties as assigned by Supervisor / Manager when neededTo arrive on time and stay for the duration of your scheduled shiftTo maintain proper records of attendanceReport to Supervisor / ManagerQualifications
Type at least 35 WPMMust be able to operate a computer and use the internetBe familiar with 10-keyLegibly complete paperworkFamiliar with Microsoft OfficePhysical Requirements
Must be able to sit for eight hoursMust be able to use wrists, hands, and fingers for typing at a computer for eight hoursMust be able to see and read a computer screenWhy Join Us
Impactful Work : Make a real difference by helping customers solve their technical problems.Innovative Environment : Work with cutting-edge technology and be part of a forward-thinking company.Supportive Team : Join a team that values your contributions and supports your growth.Skills Required
Document Processing, Microsoft Office