Job Title : Passenger Revenue Accounting (PRA)
Job Code : 376216
Grade : BPO 1 / 2
Salary : up to 6 LPA
Location : Mumbai -z
- International BPO experience is required
- Graduation is compulsory
Job Description
Project Description
'- Receive refunds request from BSP
Download request & record detailsWork on calculationsWork / update BSP with final calculationOnce accepted provide credit to the pax / staffDomain Requirements
Well versed with PNR reading which includes PNR, PNR history and interpretation of remarks.IATA UFTAA Certified / Diploma in Travel and Tourism preferredFare Filing & Fare auditing Knowledge – Preferable not mandatoryRefunds knowledge / Calculating Refunds / Processing Refund RulesRefunds Processing via BSP / ARC / GDSGDS knowledgeRefunds related experience via any Travel Agency / Airline / GDS / Travel Portal / Refunds Back office ProcessInformation of non-refundable taxes and how to read / interpret tax information in Amadeus.Ability to work on Amadeus PNR cases and refund request from BSP link.Other Requirements
Good communication skillsKnowledge of tickets issued with various Form of payments on ticket like CASH / CCWorking knowledge of MS Office and other standard desktop applicationsNeed to know the general procedure over refund / Under refund cases.Ability to handle all types of refund calculations for exchange / part / downgrade.Willing to work in shiftsImportant Notes :
1.Kindly avoid profiles from DHL & Maersk, as they won't be considered for further evaluation.
candidate must not a previous employee of DHL or Maersk, this is mandatory and non negotiable2.Make sure to provide HR comments without fail for all the profiles to be shared.
Skills Required
Ms Office, Amadeus