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Passenger Revenue Accounting (Refund)

Passenger Revenue Accounting (Refund)

ConfidentialMumbai, India
22 days ago
Job description

Job Title : Passenger Revenue Accounting (PRA)

Job Code : 376216

Grade : BPO 1 / 2

Salary : up to 6 LPA

Location : Mumbai -z

  • International BPO experience is required
  • Graduation is compulsory

Job Description

Project Description

'- Receive refunds request from BSP

  • Download request & record details
  • Work on calculations
  • Work / update BSP with final calculation
  • Once accepted provide credit to the pax / staff
  • Domain Requirements

  • Well versed with PNR reading which includes PNR, PNR history and interpretation of remarks.
  • IATA UFTAA Certified / Diploma in Travel and Tourism preferred
  • Fare Filing & Fare auditing Knowledge – Preferable not mandatory
  • Refunds knowledge / Calculating Refunds / Processing Refund Rules
  • Refunds Processing via BSP / ARC / GDS
  • GDS knowledge
  • Refunds related experience via any Travel Agency / Airline / GDS / Travel Portal / Refunds Back office Process
  • Information of non-refundable taxes and how to read / interpret tax information in Amadeus.
  • Ability to work on Amadeus PNR cases and refund request from BSP link.
  • Other Requirements

  • Good communication skills
  • Knowledge of tickets issued with various Form of payments on ticket like CASH / CC
  • Working knowledge of MS Office and other standard desktop applications
  • Need to know the general procedure over refund / Under refund cases.
  • Ability to handle all types of refund calculations for exchange / part / downgrade.
  • Willing to work in shifts
  • Important Notes :

    1.Kindly avoid profiles from DHL & Maersk, as they won't be considered for further evaluation.

  • candidate must not a previous employee of DHL or Maersk, this is mandatory and non negotiable
  • 2.Make sure to provide HR comments without fail for all the profiles to be shared.

    Skills Required

    Ms Office, Amadeus

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    Passenger Accounting • Mumbai, India

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