About the job
Key Accountabilities
Regular reviews with all the internal and external stakeholders for service feedback.
Co-ordination with customer / shipper / overseas / transporter / CFS.
Shipment planning / container planning & execution as per SOP.
Timely invoicing, submission to customer & vendor payment.
Arrange quotation from shipping lines, CFS, Transporters, CEVA network & agents.
Arranging follow-ups & feedback from the customers.
Maintaining DSR.
Education & Qualifications
Bachelor’s Degree / PG Preferred
Experience
Minimum 3 years of relevant working experience in the logistics industry in similar capacity.
Specialist Knowledge & Skills
Excellent knowledge & Use of MS Office
Strong analytical and problem-solving skills; both short-term / tactical and long-term / strategic
Act as focal point for logistics related escalations and complaints and all other quality matters
Able to deal with ambiguities, conflicting priorities, and work under pressure
Well versed with Transport Industry, Practices, EXIM, Profitability levers
To be prepared to learn all aspects of team’s work with desire and ability to provide cover and assistance on a regular basis.
Comprehensive knowledge of freight forwarding by providing end to end solution.
Interpersonal & Communication Skills
Excellent Communication and Negotiation skills (verbal and written)
Keen, self-motivated, creative and a pro-active person
Excellent reporting skills Internally and externally.
Project Manager • India