Customer Service Representative - Korean Speaking (Based in Malaysia)

Job Responsibilities

• Handle customer inquiries related to hotel reservations, changes, cancellations, and payments
• Communicate with hotels and accommodation partners via phone and email
• Manage various customer cases including booking confirmation, payment issues, and cancellations
• Provide multi-channel customer support through phone, chat, and email

Job Requirements

• No specific education or experience required (fresh graduates are welcome)
• Strong customer service mindset
• English communication skills required
• (Business-level English preferred / OPIC IH or above is a plus)
• Experience in handling overseas customers is a plus
• Basic IT skills (PC usage, information search, work tools)
• Ability to multitask and adapt quickly in a fast-changing environment

No prior CS experience required

• 3 weeks of structured training provided, live operation starts from week 4

What We Offer

• Competitive salary and allowances- Annual total compensation ranges from approx. KRW 33,000,000 to KRW 38,000,000
• Professional training and career development
• Supportive and multicultural work environment
• Opportunity to work with a global organization

Skills Required
English Communication, information search, Customer Service