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Urgent! Receptionist - Mumbai

Urgent! Receptionist - Mumbai

Oliver WymanIndia
10 hours ago
Job description

Oliver Wyman is now looking to hire a Receptionist to join our growing team in India!

This role will be based out of our Mumbai office.

Job Overview :

The Receptionist in the Office Services department is responsible for providing administrative support to the business team and ensuring efficient day-to-day office operations. This role involves maintaining office services, security, managing office applications, communication, and providing exceptional client service.

Key Responsibilities :

Front Desk Management :

  • Greet clients and visitors with a warm and professional demeanor.
  • Manage and maintain a tidy and organized reception area to create a positive first impression.
  • Handle incoming calls, messages, and inquiries promptly and professionally.
  • Receive, sort, and distribute mail and deliveries.

Client Service :

  • Ensure exceptional client service by addressing inquiries, providing information, and assisting with appointments or meetings.
  • Act as a liaison between clients and relevant staff members, ensuring smooth communication and addressing client concerns.

    • Administrative Support :

  • Assist with administrative tasks, including scheduling appointments, managing calendars, and organizing meetings.
  • Prepare and distribute internal and external communications, ensuring accuracy and professionalism in all written and spoken interactions.

    • Problem Solving and Creativity :

  • Display proactive thinking and creative problem-solving skills to efficiently handle unexpected situations and find innovative solutions.

    • Reliability and Punctuality :

  • Maintain a consistent and reliable work schedule, adhering to all assigned shifts and demonstrating punctuality and dependability.

    • Support, Communication & Troubleshooting :

  • Creating and circulating department communications and announcements.
  • Corporate AMEX card administration & escalations.
  • Manage car parking card distribution and parking policy briefings.
  • Liaise with the Facilities team for maintenance issues.
  • Implement Health, Safety, and Environment (HSE) processes and policies.
  • Assist with Zoom / Teams setup and troubleshooting any issues with the audio-visual setup.
  • Invoice processing – raising requisitions / PO with vendor management.
  • Coordinate BCD travel services for hotel, flight, and car bookings when needed & handle escalations.
  • Manage the Office Services onboarding / offboarding process.
  • Handle office directory management and distribution.
  • Monitor and control access to the office premises, ensuring the safety and security of the workplace.
  • Follow established security procedures, including signing in and out of visitors and issuing visitor badges.
  • Manage meeting room bookings as well as room configurations for in-office meetings / trainings / events – facilities’ set-up, catering, and IT coordination if A / V, if required.
  • Working closely with the IT department to ensure IT requirements are met throughout the office.
  • Office & building security access management.
  • Office occupancy tracking & reporting.
  • Maintain facilities tracker.
  • Co-ordinate with the horticulture vendor to maintain the plants in the office.
  • Managing order and delivery of pantry items.
  • Ordering snacks & maintaining the stock.
  • Coordinate with the lunch vendor to finalize the weekly menu and place the order.
  • Oversee the presentation of cutlery and food arrangements in both the snack area and the cafeteria.

    • Soft Skills :

  • Attention to detail.
  • Flexible and goal oriented.
  • Proficient in written and spoken English, with impeccable grammar and communication skills.
  • Excellent organizational and multitasking abilities, with attention to detail and accuracy.
  • Strong interpersonal skills and a professional, friendly demeanor.
  • Ability to work independently and collaboratively within a team environment.
  • Problem solver with a creative mindset
  • Strong client service experience.
  • Excellent communication and negotiation skills
  • Capable of dealing with people at all levels in a multicultural environment, aligning clear expectations of requests and committed to executing deliverables to the highest standards

    • Experience Required :

  • Minimum 3 years’ experience in a corporate Reception or Office Services position.
  • Experience in Financial Services, Management Consultancy and / or a Professional Services environment is a plus.

    • Technical Skills :

  • Strong Word, PowerPoint, Excel and Outlook skills.
  • Video conferencing knowledge a plus.
  • Knowledge of smart office solutions is a plus.
  • Oracle knowledge advantageous.
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    Receptionist • India