Mega Walkin HCLTech Banking & Finance 18th and 19th September 2025

Mega Walk-in HCLTech Banking & Finance 18th and 19th September 2025

HCL Walk-In Drive – International Voice Process in Banking Sector.

Date : 18th and 19th September 2025

Time : 11 : 00 AM – 3 : 00 PM

Location : HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076

Contact HR - Sanjay, Judith.

Designation : Associate

Process : Inbound Calling.

• No sales or upselling or cross selling.

Experience : 1 to 3 Yrs in International Voice process.

Mandatory qualifications :

Excellent communication skills are both verbal and written Mandatory.

A problem-solving mind-set.

The ability to multitask, Able to work well as an individual and as part of a team.

Responsibilities

Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs

Responding to queries regarding our products, services, data and client accounts

Managing multiple client queries at once

Utilizing workflow tools to manage your own workload

Contributing to the achievement of team targets including service levels and quality measures

Maintain accurate records of customer communication and discussions using the appropriate internal system / s

Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time

Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved

Ensure that good client / consumer outcomes are at the center of all operational activity and decision making

Deliver great clients and consumers service and seek to exceed client / consumer expectations