Support & Integrations Engineer

Support & Integrations Engineer

Location :  Bengaluru / Gurugram

Type :  Full-time

Compensation :  16–20 LPA (depending on experience)

We’re hiring a Support & Integrations Engineer on behalf of a fast-growing SaaS company transforming how e-commerce merchants manage their inventory and data. You will be one of the earliest technical hires driving onboarding success, API and data integrations, internal tooling, and cross-functional collaboration.

If you enjoy debugging, building, and owning customer-facing technical workflows end-to-end, this role is for you.

What you'll do

• Lead technical onboarding for new merchants, resolving integration and data issues
• Debug API integrations, webhooks, authentication flows, and data pipelines (Shopify and others)
• Build & maintain internal tools (Python) that supercharge the customer success team
• Work closely with Engineering & Product to diagnose and resolve complex issues
• Perform root-cause analyses, implement preventive measures, and improve onboarding flows
• Communicate clearly with global stakeholders and guide merchants through technical challenges
• Own integration health, data accuracy, and overall onboarding experience end-to-end

Qualifications

Must-haves :

Preferred Qualifications

Tech Stack

Backend :  Python, FastAPI

Data :  PostgreSQL, MongoDB, QuestDB, ClickHouse

Infra :  GCP, Docker

Internal Tools :  Next.js

Tooling :  GitHub, Sentry, Datadog, HubSpot, Zendesk

Why this role matters

You’ll be the technical backbone enabling merchants to get value from day one.

Your work will directly influence onboarding quality, product reliability, and internal tooling efficiency.

As a senior member of this function, you’ll help shape integrations, support operations, and customer-facing engineering for years to come.

What's Offered

This role is hired through Pramaan Labs, a machine learning and product engineering firm partnering with high-growth startups to build scalable systems across data, AI, and product domains.