On Site Service Technician - Level II

Description

Job Summary : On-Site Role

The On-Site Service Technician – Level II is a technical specialist responsible for providing high-quality customer support through the diagnosis and completion of less complex repairs to Cummins products at a customer site. This role involves hands-on maintenance and troubleshooting of engines and associated systems, ensuring effective field service operations while promoting a safe work environment.

Key Responsibilities

• Diagnose and complete less complex repairs on Cummins engines and related systems at customer locations using specialized tools and procedures.
• Interact professionally with customers, ensuring prompt attention to service requests and maintaining strong relationships.
• Utilize electronic service tools (e.g., Insite) for engine / after treatment diagnostics and troubleshooting.
• Conduct preventive maintenance and basic repairs while coaching customer employees where applicable.
• Escalate unresolved issues to senior technicians or supervisors and accurately document service findings and actions.
• Train OEMs and service center teams on Cummins products, ensuring proper usage and support.
• Maintain service databases, update incident reports, and manage warranty cases and parts dispatch.
• Conduct service audits, ensure corrective actions are implemented, and support field failure analysis and infant care.
• Maintain a clean and safe work environment by adhering to all Health, Safety & Environmental (HSE) regulations and reporting incidents.
• Participate in technical training programs aligned with role requirements.

Responsibilities

Core Competencies :

Technical Competencies

Education, Licenses, And Certifications

Qualifications

Skills and Experience :

Additional Notes

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Technician

ReqID 2416399

Relocation Package Yes

Skills Required

technical escalation, service data reporting, Cummins engines, product repair and maintenance, service documentation, engine systems interactions, diagnostics application