Guest Experience Executive

Job Description

• Welcome guests during check-in and giving a fond farewell to guest while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Meeting VIP guests on arrivals and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed product information and the experiences created for Guests.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Providing excellent customer service.
• Providing information to the guests regarding activities and experiences available at the resort.
• Maintain up to date information on room rates, current promotions, offers and packages.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• Should be able to handle all guests without bias or prejudice.
• Adhere to strict staff grooming and hygiene standards.
• Consciously and continuously strive to better his / her skills and increase his / her knowledge.
• Upselling the experiences and activities to the guests.
• Give a property tour to prospective guests / clients.
• Achieving target set by the management on monthly basis.
• Maintain and adhere to daily shift targets.

Job Expectations

Minimum Qualification

Hotel Management Degree

Minimum Job Experience

Minimum 02 – 3 years in Front Office or Sales with 5 Star Hotels

Reporting To

Operations Manager

Travel

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Skills Required

Upselling, Attention To Detail, Time Management, Organization, Guest Service