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Analyst
UnitedLexGurgaon, Haryana, India16 hours ago
Job description1+ year of experience in application support, preferably in legal or eDiscovery domain. Working knowledge of Relativity or similar eDiscovery platforms (., Nuix, Reveal, Everlaw). Proficient in SQL – ability to write, read, and troubleshoot queries. Basic understanding of data structures, file formats, and processing workflows. Strong analytical, problem-solving, and communication skills. Willingness to work in rotational shifts and under pressure in time-sensitive environments. Bachelor’s degree in Computer Science, Information Technology, or related field Experience with ticketing systems like ServiceNow, JIRA, or similar. Exposure to scripting (PowerShell, Python) is a plus. Understanding of legal / litigation processes and EDRM workflow is an added advantage.
Key Responsibilities :
- Provide first- and second-level support for eDiscovery tools, primarily Relativity.
- Monitor and troubleshoot application issues and escalate when necessary.
- Run and optimize SQL queries for reporting, data validation, and troubleshooting.
- Collaborate with legal teams, project managers, and IT teams to ensure seamless operations.
- Maintain incident logs, resolutions, and documentation of support procedures.
- Assist in testing, deployment, and upgrades of the eDiscovery platform.
- Perform regular health checks and ensure system availability and performance.
- Participate in rotational shifts, including weekends and holidays as required.
Required Skills and Qualifications :
Preferred Qualifications :
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Analyst • Gurgaon, Haryana, India
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