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Senior Admission Counsellor - Study Abroad

Senior Admission Counsellor - Study Abroad

upGrad Study AbroadKanpur, Uttar Pradesh, India
30+ days ago
Job description

RESPONSIBILITIES & DUTIES

  • Engage with assigned leads and promptly initiate contact through the auto dialer system.
  • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
  • Build rapport, credibility and establish trust with leads through effective communication and active listening.
  • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
  • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
  • Maintain accurate records of lead interactions and follow-up activities in the CRM system.

BASIC ELIGIBILITY CRITERIA

  • Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ),

    • with at least 1 year spent in a single company.

  • Min Graduation is required.
  • Previous experience working a 6-day work week.
  • Currently working in the capacity of an individual contributor.
  • Proven track record of meeting targets in the existing company.

    • SKILLS

  • Excellent verbal communication skills with an emphasis on fluency in the English language.
  • Ability to listen effectively, build trust with potential learners, and

    • approach situations with patience and empathy.

  • Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
  • Basic proficiency in MS Office Suite & CRM management for

    • administrative tasks and reporting requirements.

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    Admission Counsellor • Kanpur, Uttar Pradesh, India