Head of Department (Projects and Service)

JOB DESCRIPTION

About Company

A. Role Identifier

Job Title

Head of Department (Projects and Service)

Reporting to

Director

Industry

Engineering  /  HVAC Solutions

Location

Jaipur, Rajasthan

1. Project Management

To take full ownership of the project lifecycle, from initial planning to final handover. This includes leading and managing the entire end-to-end execution of both projects. A key focus will be on ensuring strict adherence to established project timelines, staying within allocated budgets, and maintaining the highest quality standards throughout the process. It includes below : -

a. Project planning

b. BOQ preparation

c. Team planning

d. Out source the team (venders alignment to get the work done)

e.

2. Service Operations

To be the central point of contact for service-related matters, overseeing all service operations to ensure client needs are met with speed and precision. This involves managing a team to guarantee the timely resolution of all client requirements and service requests. Ultimate goal is to drive and maintain high levels of customer satisfaction  through efficient, reliable, and exceptional service delivery.

3. Financial Control

Requires a keen eye for financial detail. Managing the budgeting and cost control for all assigned projects. This includes developing and monitoring project budgets, tracking all expenses, and implementing cost-saving measures where possible. All efforts will be essential in ensuring the profitability  and overall financial efficiency of each project.

4. Process & Compliance

To ensure consistent excellence, you will be tasked with developing and implementing Standard Operating Procedures (SOPs)  for all service-related activities. These procedures will serve as a framework for quality and efficiency.

5. Cross-Functional Coordination

This role is highly collaborative and requires effective communication across various departments. You will actively collaborate with sales and technical teams to ensure seamless project execution and a smooth transition from sales to implementation.

D. Qualification  /  Experience

Qualifications

B.Tech  /  M.Tech (Mechanical / Electrical) or equivalent

Experience

10+ years in HVAC  /  Project Management  /  Service Operations

Knowledge and Key Skills

Leadership, Project Management, Client Handling, Budgeting

Preferrable Industry

HVAC  /  Engineering Services  /  Projects

Salary

8-12 LPA

HOD

1. Having complete technical knowledge of cold storage installation, commission including refrigeration units, etc.

2. Can read engineering drawing & understand

3. Can conduct system testing, troubleshooting.

4. Coordinate with contactors, suppliers and project managers for smooth execution

5. Should have good knowledge of Freon / Ammonia refrigeration system

6. Ability to work on site at customer location

7. Problem solving and troubleshooting skills

8. Strong attention to detail and ability to work under tight deadlines.

9. Project plan (site feasibility, plan, team stay, travel plan, food, etc.)

10. Team plan

11. Project timeline for completion of work

12. Complete project and service team reporting

13. Lead the team on daily bases

14. Assign them daily task and take feedback after completion of task

15. Multiple project handling

16. Ensure the good work quality

17. Ensure the good workmanship

18. Ensure customer satisfaction

19. Motivate the team

20. New selection of team

21. Training of team (project and service)

22. Service revenue (AMC & paid services)

23. Identification and Selection of venders in different location of India for project execution and after sale service.

24. Technical support the project / service team at site

25. Preparation of material boq

26. Material plan and delivery check

27. Financial checks invoice, payment collection

28. Probability of project

29. Cost control

30. Process and compliance (safety, SOPs, etc)

31.

Skills Required

Leadership, Project Management, Client Handling, Budgeting