Servicenow Business Analyst

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client :

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title : ServiceNow Business Analyst

Location : Chennai,Bengaluru

Experience Level : 7+years

Role Summary

Seeking a Senior Business Analyst with strong experience in ServiceNow IT Business Management (ITBM) to lead digital workflow delivery from demand to implementation. The role involves requirement gathering, process analysis, stakeholder collaboration, and solution design aligned with banking standards.

Key Responsibilities

• Translate business needs into ServiceNow solutions
• Gather requirements, analyze workflows, and support testing
• Collaborate with architects and developers for secure, compliant designs
• Create documentation (user stories, process flows, use cases)
• Participate in agile ceremonies and stakeholder communication
• Stay updated on ServiceNow features and best practices