Technical Operations Lead

Job description

Skills / Deliverables include :

• Must have  US wireless carrier experience  (ATT Verizon) for heavily US based devices, including carrier portal experience. (Hours are US based 8-5 EST or CST).
• Experience and comfort with stakeholder level Mobile Device Support , including Cleints eVIP staff
• Strong problem-solving skills with focus on iOS mobile devices (note - Client uses only Apple, iOS devices. So user must understand iOS).
• Able to manage multiple priorities independently apply judgement on priorities
• Strong communication skills with end users, vendors, and cross functional teams
• Able to manage tickets within Service Now
• Maintain project schedules
• Create project status reports
• Schedule meetings
• Document meeting notes
• Capture business user requirements
• Follow up on issues / risks / action items
• Solid Process Documentation, UAT, etc.
• Regularly communicate with stakeholders regarding project status, issues, and plans for resolution

Must have skills / experience :

Skills Required

Word, Ms Project, Uat Testing, Powerpoint, Excel, Jira