Footwear & Apparel Merchandiser

About Us

Craft & Glory is a premium heritage footwear and apparel brand focused on small-batch craftsmanship, high-quality materials, and meticulous production standards. We are expanding rapidly and looking for an organized, detail-oriented Merchandiser to strengthen our production and order management operations.

Role Overview

We’re hiring a Footwear & Apparel Merchandiser to manage order intake, oversee production movement, track progress, flag delays, and ensure smooth dispatch readiness. This is a key coordination role at the centre of our workshop operations.

Key Responsibilities

Order Intake & Documentation

Prepare accurate production order sheets for footwear and apparel.

Update order trackers in real time and ensure orders are assigned correctly to production teams.

Verify missing or unclear order information and resolve internally before production begins.

Production Oversight & Monitoring

Track daily progress of all orders across production stages.

Identify bottlenecks early and raise alerts for delays or slow-moving orders.

Work closely with the production team to improve workflow, efficiency, and on-time delivery.

Ensure priority and aging orders are pushed through without delay.

Cross-Team Collaboration

Coordinate with Customer Service to provide accurate order status and timelines.

Highlight production risks early so customer communications remain aligned.

Work with production teams to resolve issues and improve process efficiency.

Materials & Inventory Coordination

Monitor material availability required for ongoing and upcoming batches.

Coordinate with procurement for timely supply of leather, fabrics, soles, and trims.

Raise alerts for shortages or vendor delays that may impact production timelines.

Dispatch Readiness

Track when orders clear finishing and QC to prepare for packing.

Maintain a daily dispatch-ready list and coordinate handover to logistics.

Ensure packaging materials and documentation are prepared in advance.

Reporting & Escalation

Maintain production dashboards and trackers with complete accuracy.

Share daily or weekly reports on orders in progress, completed orders, and delayed orders.

Escalate material shortages, production delays, or capacity issues immediately.

Provide reliable ETAs based on real-time workshop updates.

What We’re Looking For

Experience in merchandising, production coordination, or manufacturing operations (footwear or apparel preferred).

Strong organizational skills with disciplined follow-up habits.

Proficiency in Excel and Google Sheets.

Ability to identify delays early and drive timely resolutions.

Knowledge of leather, fabrics, trims, or footwear / apparel construction is a plus.

Why Join Us

Work at one of India’s most exciting heritage footwear and apparel brands.

Directly influence production outcomes and operational efficiency.

Fast-paced growth and hands-on learning in a craftsmanship-driven environment.