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CSO ISPS Identity & Authentication Service Operations Specialist L2, AVP

CSO ISPS Identity & Authentication Service Operations Specialist L2, AVP

Deutsche BankPune, Maharashtra, India
21 hours ago
Job description

Description

  • We ( TDI / CSO / ISPS– Authentication ) are part of the Technology Data and Innovation group – Chief Security Office responsible for providing technical application support for authentication platforms used by several lines of business, utilizing a follow the sun support model. The ISPS-Authentication line of business has a current portfolio of 12+ global critical authentication platforms. Being at the forefront of supporting these applications our team also works closely with the front to back business teams on a daily basis within a fast paced dynamic environment.
  • ISPS-Authentication domain provides production support for the banks strategic on platforms such as Web Single Sign on, Cloud Identity Provider , Enterprise Identity Provider , One Time Password (OTPS) , MFA Gateway and LDAP directory services.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

    • Your key responsibilities

  • Provide application support by handling and consulting on BAU, Incidents / emails / alerts for the respective applications.
  • Act as an escalation point for user issues and requests and from Level 1 / L2 support. Report issues to senior management.
  • Manage and mentor regional L1 / L2 team to ensure the team is up to speed and picks up the support duties.
  • Gain detailed knowledge of all business flows, the application architecture and the hardware configuration for supported applications.
  • Define, document and maintain procedures, SLAs and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team.
  • Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third party systems / data providers.
  • Manage incidents through to resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
  • Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.
  • Facilitate coordination across L1 / L2 and L3 / Engineering teams to investigate and resolve an ongoing infrastructure / platform or application issue impacting multiple business lines.
  • Drive the development and implementation of the tools and best practices needed to provide effective support.
  • Collaborate and deliver on initiatives and install these initiatives to drive stability in the environment.
  • Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required.
  • Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues.
  • Regularly review and analyse service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible.
  • Perform reviews of existing monitoring for the platform and make improvements where possible.
  • The candidate will have to work in shifts as part of a rota covering APAC and EMEA hours between 06 : 30 IST and 10 : 30 PM IST ( 2 shifts). In the event of major outages or issues we may ask for flexibility to help provide appropriate cover.
  • Weekend on-call coverage needs to be provided on rotational / need basis.

    • Your skills and experience

  • 10+ years for an AVP providing hands on IT support and interacting with application end users.
  • Preferred : Experience in an investment bank, financial institution or large corporation; Good Technology background.
  • Preferred : Prior experience working in Authentication & Authorization (A&A) and Identity and Access management ( IDAM ) domain
  • Good analytical and problem solving skills.
  • Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels.
  • Understanding of ITIL / best practices for supporting a production environment
  • Preferred : ITIL v3 foundation certification.
  • Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network.
  • Ability to work across countries, regions and time zones with a broad range of cultures and technical capability.

    • TECHNICAL COMPETENCIES

  • Authentication and Authorization ( A&A ) and Identity and Access management ( IDAM ) domain knowledge
  • Proven experience of SSO ( single sign on ) technologies
  • Proven experience / expertise with Access / Authentication Manager products, preferably VASCO VACMAN controller (One Span) , VASCO (One Span) IDENTIKEY Authentication Server (IAS).
  • Experience in implementing SSO using OAuth and OpenIdConnect
  • Proven working experience of Enterprise Web / J2EE environment, Web / application / data layer using WebLogic,Tomcat, JBoss, Apache Server 2.x, IIS
  • Strong technical skills on Federated Identity management / SSO using SAML protocol and good experience in implementing Single Sign on using Federated identity solution
  • Technical proficiency navigating UNIX servers, running basic UNIX commands and writing / debugging shell scripts.
  • Familiar with job scheduling tools : Cron and experience with application monitoring tools, such as Geneos
  • Knowledge of web services ( SOAP based and RESTful Web services )
  • Prior experience in L3 support along with L2 support will be preferred.
  • Specific Cloud expertise of Google GCP environments using GKE.
  • Knowledge of PING (Forgerock) Authentication Manager and OpenJDK LDAP server.
  • Specific experience of RedHat OpenSSO and RedHat OpenShift 3 or 4.
  • Knowledge of Cloud based distributed Oracle Database (EXACC).
  • Monitoring – Knowledge of New Relic / Grafana / GeneOS.

    • Education / Qualifications

  • Bachelor Degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience )
  • ITIL Foundation Certificate

    • How we’ll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs
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    Operation • Pune, Maharashtra, India