Application Support Engineer

We’re Hiring : .NET Application Support Engineer (Remote)

Are you a problem-solver with a passion for debugging, troubleshooting, and ensuring seamless product performance?

📍 Location : Remote (Client based in Pune)

🏢 Company Type : Product-based (Ecommerce Domain)

💼 Employment Type : Full-time

🔧 What You’ll Do

• Provide L1 / L2 / L3 application support for production environments built on .NET and Microservices architecture.
• Debug, troubleshoot, and resolve complex application issues reported by internal teams or external clients.
• Manage and track support tickets using standard tools, ensuring timely resolution and high customer satisfaction.
• Perform root cause analysis and implement permanent fixes for recurring production issues.
• Collaborate with development and DevOps teams to ensure smooth product releases and patches.
• Utilize SQL for data validation, issue analysis, and performance optimization.
• Apply OOPs principles and design patterns while analyzing and improving system reliability.
• Support front-end components built with Angular or React .
• Use GenAI tools to enhance troubleshooting efficiency, automate analysis, and assist in issue documentation or RCA generation.
• Contribute to knowledge base documentation and share insights with the wider engineering and support teams.

🧠 What You’ll Need

⭐ Preferred Skills