Proven experience with Dynatrace setup and configuration.
Experience in operational application management.
troubleshooting user issues and performing root cause analysis.
identifying recurring issues and ensuring long-term fixes.
expertise in setting up alarming for Dynatrace and Splunk for different applications define and fine tune alerts integrate Dynatrace alerts in incident management tooling.
Understanding of web technologies (HTML, CSS, JavaScript) and frameworks.
Ability to analyse and optimise application code with respect to error handling and alerting.
Strong understanding of synthetic monitoring and alarm management.
Experience with ServiceNow or similar IT service management tools.
Problem-solving mindset with a focus on continuous improvement.
Experience in a similar liaison role between application and platform teams.
Knowledge of ITIL practices and principles.
Soft skills :
Excellent communication and collaboration skills.
Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly.
project management light skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities.
Sense of accuracy (in monitoring configuration).
Be able to provide support and training to application teams with varying levels of technical expertise.