Senior Associate Wellness Coordinator Trust and Safety

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook .

Inviting applications for the role of Wellness Coordinator Senior Associate Trust & Safety

The Wellbeing Coordinator supports the mental health and resilience of Trust & Safety teams by coordinating wellness sessions and psychoeducational initiatives while regularly engaging with employees to assess and respond to wellbeing needs. This role also manages counselor scheduling reporting compliance and audit readiness ensuring seamless program delivery and data-driven insights for continuous improvement.

Key Responsibilities :

1. Employee Engagement & Support

Engage directly with employees through regular floor walks and interactions to understand their well-being needs and challenges. Coordinate wellness check-ins group sessions and 1 : 1 coaching to provide timely emotional support and promote psychological safety.

2. Scheduling & Coordination

Manage the preparation and sharing of counselor rosters ensuring adequate coverage for all shifts. Coordinate group workshops ad-hoc sessions and collaborate with FLMs and SPOCs for smooth session scheduling and participation.

3. Reporting & Analytics

Prepare Weekly and Monthly reports with key wellness metrics diversity usage and psychological health trends for leadership reviews. Maintain accurate internal trackers and documentation to support data-driven decision-making and audit readiness.

4. Communication & Awareness

Develop and distribute engaging wellness content including psychoeducational mailers monthly calendars and quarterly newsletters. Conduct wellbeing orientations for new hires to raise awareness of available mental health resources and foster a culture of care.

5. Compliance & Audit

Ensure all wellness activities meet internal compliance data privacy and audit standards in collaboration with risk and global teams. Maintain audit-ready documentation and proactively address any compliance gaps.

6. Counsellor Management

Support onboarding and offboarding of wellness counselors ensuring operational readiness and integration into team workflows. Monitor their shift adherence gather performance feedback and ensure accurate timesheet reporting for vendor alignment.

Required Skills & Qualifications :

Bachelors degree in psychology or related field.

Strong organizational communication and interpersonal skills.

High emotional intelligence and ability to handle sensitive information.

Proficiency in Excel Google docs PowerPoint and internal reporting tools.

Preferred Experience :

Minimum years in a wellbeing or support role in a Trust & Safety or content moderation environment.

Familiarity with trauma-informed care crisis response or mental health support.

This job will require working onsite in a 24 / 7 schedule with alternating shift

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Senior IC

Key Skills

Typing,Athenahealth,Assisted Living,Computer Skills,Microsoft Publisher,Triage,Health Coaching,Workers' Compensation Law,Case Management,Benefits Administration,Memory Care,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1