Director of Customer Success

Associate Director – Customer SuccessRole OverviewWe are looking for an Director of Customer Success to lead our customer success initiatives and play a pivotal role in building and scaling our CS function. This individual will be responsible for people leadership, stakeholder management, and client engagement while ensuring our customers achieve measurable value from our solutions.Key ResponsibilitiesTeam Leadership & People ManagementHire, mentor, and scale a high-performing Customer Success team.Establish best practices, SOPs, and frameworks to drive consistency and excellence.Create a culture of accountability, collaboration, and continuous learning.Client Engagement & Value DeliveryAct as a trusted advisor to senior client stakeholders, ensuring adoption, retention, and growth.Lead strategic reviews, business presentations, and value demonstrations.Manage escalations with confidence, resolving challenges proactively.Stakeholder & Peer ManagementCollaborate cross-functionally with Product, Sales, and Operations teams to drive customer outcomes.Influence decision-making by presenting actionable insights and business impact clearly.Represent the voice of the customer internally and drive enhancements to product & processes.Strategic LeadershipContribute to customer success strategy and long-term