HCLTech Mega Walk-In Drive – OTC Collections - 18th to 20th Aug

HCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | Chennai

We are hiring experienced professionals for the role of at OTC Collections HCLTech

Interview Location :

HCL Technologies Ltd, Tower 4 No. 602 / 3 / 138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai -

️ Interview Date : 18th to 20th Aug 2025

⏰ Interview Time : 10 : 00 AM – 3 : 00 PM

Work Location : Chennai

HR SPOC : Harish. K

Experience Required : 3 -7 Years (only eligible)

Shift : US Shift

Notice Period : Immediate Joiners

Carry a copy of your updated resume.

Bring a valid government ID proof (Aadhaar / PAN / Driving License).

Arrive at the venue between 10 : 00 AM to 3 : 30 PM for registration.

Job Description :

• Manage a portfolio of customer accounts and ensure timely collections.
• Analyze aging reports and prioritize collection efforts based on risk.
• Coordinate with billing, sales, and customer service to resolve disputes.
• Negotiate payment plans with customers within defined limits.
• Monitor credit limits and flag high-risk accounts for review.
• Prepare weekly collection status reports and dashboards.
• Support internal audits with documentation and account history.
• Identify recurring issues and suggest process improvements.
• Handle escalated accounts and high-value customers with complex issues.
• Lead root cause analysis for recurring payment delays or disputes.
• Collaborate with credit control and legal teams for risk mitigation.
• Drive reduction in DSO (Days Sales Outstanding) and bad debt.
• Conduct periodic reviews of customer payment behavior and trends.
• Mentor junior analysts and support their development.
• Participate in system testing and enhancement projects.
• Present collection performance insights to leadership.
• Advanced Problem Solving : Handles escalated and complex collection cases.
• Root Cause Analysis : Identifies and addresses recurring payment delays.
• Mentorship : Supports and trains junior analysts.
• Cross-Functional Collaboration : Works with credit, legal, and sales teams.
• KPI Monitoring : Tracks DSO, recovery rates, and dispute volumes.
• Process Improvement : Recommends enhancements to reduce overdue receivables.
• Presentation Skills : Prepares and shares insights with leadership.
• Oversee daily operations and performance of the collections team.
• Allocate account portfolios and monitor workload distribution.
• Ensure adherence to SLAs, compliance policies, and audit standards.
• Lead process improvement initiatives to enhance efficiency and recovery.
• Manage escalations and coordinate with external collection agencies.
• Develop and maintain SOPs and training materials.
• Conduct performance reviews and provide coaching to team members.
• Collaborate with finance and operations for end-to-end O2C alignment.
• Team Oversight : Manages daily operations and distributes account portfolios.
• Performance Management : Tracks team KPIs and ensures SLA compliance.
• Escalation Handling : Resolves high-risk or sensitive customer issues.
• Process Governance : Maintains SOPs and ensures audit readiness.
• Coaching & Development : Conducts reviews and supports team growth.
• Automation Awareness : Identifies opportunities for workflow digitization.
• Stakeholder Engagement : Coordinates with finance and operations teams.