Limelight Lab Grown Diamonds Ltd, India’s leading luxury lab-grown diamond brand, is seeking an experienced COO – Retail Operations & Growth with 15+ years of experience in leading Pan-India retail operations.
This leadership role is focused on driving store operations, increasing customer footfall, improving conversion rates, and delivering strong sales & revenue growth across the country.
Key Responsibilities
- Lead Pan-India retail store operations and ensure smooth execution across all locations.
- Drive customer footfall and conversions through strategic ATL / BTL initiatives and local activations.
- Achieve sales, revenue, and profitability targets across stores and regions.
- Enhance customer experience and service excellence consistently across stores.
- Plan and execute retail expansion strategy including new stores, SIS, and franchise formats.
- Collaborate with cross-functional teams (supply chain, merchandising, marketing) for operational efficiency.
- Develop and track KPIs for sales, store productivity, and profitability.
- Build, mentor, and lead regional and store leadership teams to deliver operational excellence.
- Partner with MD in shaping national growth strategy for retail operations.
Who We’re Looking For
15+ years of leadership in retail operations and multi-store management.Proven experience in driving footfall, conversion, and revenue growth.Strong background in scaling retail businesses across multiple regions.Strategic thinker with strong execution and operational excellence skills.Experience in luxury retail, lifestyle, jewelry, or large-format retail operations preferred.If you have successfully led Pan-India retail operations and delivered measurable sales growth, we’d love to connect.
Please share your resume at : pramila@limelightdiamonds.com