Technical Support Engineer (L-3)
RemoteStarhosur, tamil nadu, in6 hours ago
Job description5+ years of experience in a technical support role Strong proficiency in at least one programming language – Ruby, Golang, Python or Javascript. Solid knowledge of Microsoft SQL (MS SQL) for database maintenance and troubleshooting. Strong understanding of REST APIs and experience in troubleshooting API-related issues Experience with monitoring tools (e.g., Prometheus, Grafana, AWS CloudWatch) Proven experience in conducting root cause analysis (RCA) and resolving production issues. Familiarity with support tools (e.g., Jira) and processes for issue tracking and maintaining Service Level Agreements (SLAs). Excellent communication skills to effectively interact with customers and internal teams. Ability to work independently and resolve production issues in high-pressure environments. Previous experience in CST shifts or a support-oriented role is preferred.
Job Title : Technical Support Engineer
Location : Remote
Job Type : Full-time
This role requires working from 8 : 00 AM to 5 : 00 PM CST (6 : 30 PM - 3 : 30 AM IST)
At RemoteStar , we're currently hiring for one of our clients based in Houston, TX.
About Client :
A fast-growing US-based SaaS company is transforming how energy firms manage operations. Their end-to-end ERP platform streamlines field data, production, finance, land, and compliance, delivering real-time insights and operational efficiency. With a strong client base and innovative tech, they’re redefining digital transformation in the energy and utilities sector.
Role & Responsibilities :
- Provide Level 3 support.
- Diagnose, troubleshoot, and resolve production issues, ensuring swift resolution to minimize customer impact.
- Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes.
- Maintain and troubleshoot MS SQL Server databases, ensuring data integrity, availability, and performance.
- Collaborate with Level 1 and Level 2 support teams to escalate and resolve issues efficiently.
- Document fixes, enhancements, and issue resolutions to facilitate knowledge sharing and future reference.
- Assist in the release of hotfixes or patches in coordination with the development team.
- Ensure compliance with Service Level Agreements (SLAs) for response times and issue resolution.
- Share feedback with product and engineering teams regarding product supportability and customer pain points.
Requirements & Qualifications :
Create a job alert for this search
Technical Support Engineer • hosur, tamil nadu, in
Related jobs
- Promoted
Technical Support Engineer
TestsigmaBengaluru, Karnataka, India Testsigma is a modern, AI-powered, low-code test automation platform that makes it easy for QA teams to automate web, mobile, and API tests using simple English.
Teams can create, run, and maintain ...Show moreLast updated: 2 days ago
- Promoted
L2 Technical Support Engineer
ConcentrixBengaluru, Republic Of India, IN Looking for an immediate joiner.Provide L 2 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utili...Show moreLast updated: 3 days ago
- Promoted
Technical Support Engineer
Alaan الآنBengaluru, Karnataka, India Alaan is the SuperCard™ for businesses and the most loved fintech in the Middle East.Our mission is to simplify finance for businesses so they can save time and money.
Alaan provides everything busi...Show moreLast updated: 15 days ago
- Promoted
Technical Support Engineer L2
BlueOptimaBangalore, Karnataka, India The Support Engineer Level 2 is a critical senior role that sits between customer-facing teams Product Management and Engineering.
This engineer provides deep technical leadership to ensure the succ...Show moreLast updated: 20 days ago
- Promoted
Sr. Technical Support Engineer, Focused Services - Cortex XSIAM
Palo Alto Networksbangalore, karnataka, in At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer 1
ConfidentialBengaluru / Bangalore, India Atlassians can choose where they work - whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 19 days ago
- Promoted
Technical Support Engineer
AtlassianBangalore, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 13 days ago
- Promoted
Technical Support Engineer - L2
ConfidentialBengaluru / Bangalore, India Dover is a diversified global manufacturer with annual revenue of over $7 billion.We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital soluti...Show moreLast updated: 19 days ago
- Promoted
Technical Support Engineer - L2
BlueOptimaBangalore, Karnataka, India The Support Engineer Level 2 is a critical senior role that sits between customer-facing teams Product Management and Engineering.
This engineer provides deep technical leadership to ensure the succ...Show moreLast updated: 1 day ago
- Promoted
Technical Support Engineer
LiciousBengaluru, Karnataka, India We are looking for a technically sound and process-driven.L0–L1 troubleshooting, automate recurring issues, and bridge the gap between support and engineering.
You’ll be responsible for first-line d...Show moreLast updated: 15 days ago
- Promoted
Technical Support Engineer
CywareBangalore Urban, Karnataka, India Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, ma...Show moreLast updated: 30+ days ago
- Promoted
L2 Technical Support Engineer
SignzyBengaluru, Republic Of India, IN Job Title : Product Support Engineer( L2 ).Signzy is an AI-powered RPA platform designed for financial services.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with ov...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Support Engineer (L-3)
RemoteStarBengaluru, IN This role requires working from.AM to 5 : 00 PM CST (6 : 30 PM - 3 : 30 AM IST).A fast-growing US-based SaaS company is transforming how energy firms manage operations.
Their end-to-end ERP platform strea...Show moreLast updated: 7 hours ago
- Promoted
Technical Support Engineer
KarixBengaluru, Karnataka, India Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.What you'll be responsible for?.
Provide support to internal / external customers...Show moreLast updated: 30+ days ago
- Promoted
L3 Technical Support Engineer
ConfidentialBengaluru / Bangalore, India Enterprise-wide system for a top-tier investment bank serving as a golden source of reference information about Clients - Client lifecycle Management and Counterparty Management.KYC and Regulatory ...Show moreLast updated: 8 days ago
- Promoted
Technical Support Engineer - L1
ConfidentialBengaluru / Bangalore, India Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI.Kaseya's b...Show moreLast updated: 1 day ago
- Promoted
L1 Support Engineer
LiciousBengaluru, Republic Of India, IN We are looking for a technically sound and process-driven.L0–L1 troubleshooting, automate recurring issues, and bridge the gap between support and engineering.
You’ll be responsible for first-line d...Show moreLast updated: 15 days ago
- Promoted
L1 Technical Support Engineer
ConfidentialBengaluru / Bangalore, India DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists!.This is an incredible opportunity to be part of a company that has been at the forefr...Show moreLast updated: 19 days ago