Analyst - Server Support

Description

Support of Windows Server and associated virtualised platforms including hosted, distributed and cloud infrastructure (OS)

Maintenance and optimisation of Hosting platforms

Respond to logged incidents in line with SLA’s, including more complex incidents

Manage stakeholder expectations, ensuring regular communication throughout incidents.

Adhere to all governance and operational policies and procedures

Maintain and contribute to the development of support documentation as required

Manage critical escalations and service outages to a successful conclusion, escalating as required.

Review technical documentation as part of Operational Acceptance process

Capacity management of hosting platforms

Monitoring of the hosting estate – responding to alerts as appropriate

Location : Pune

India

Time Type : Full time

Contract Type : Permanent