Customer Service RepresentativeFlowcall • faridabad, India
Customer Service Representative
Flowcall • faridabad, India
1 day ago
Job description1-3 years of experience in customer service or client support, preferably in a SaaS environment Strong written and verbal communication skills in English and Hindi Ability to understand technical products and explain them simply to clients Problem-solving mindset with attention to detail Comfortable working across multiple tools and communication channels Experience with D2C brands customer service is a plus Familiarity with CRM tools, ticketing systems, or helpdesk platforms preferred Be part of a fast-growing AI startup founded by IIT Bombay alumni Work at the intersection of AI and customer experience Opportunity to grow as the company scales Collaborative, no-hierarchy culture
About Flowcall
Flowcall is an AI customer service platform (AI Agents + AI helpdesk / ticketing) helping D2C brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat.
About the Role
We're looking for a Customer Service Representative to support our growing client base. You'll help clients get the most out of Flowcall by troubleshooting product issues, configuring AI agents, and ensuring their customer service operations run smoothly.
What You'll Do
- Respond to client queries about product usage, features, and best practices
- Troubleshoot issues clients face with AI agent performance and platform functionality
- Configure and fine-tune AI agents when they're not responding correctly or when clients escalate
- Guide clients through setup, onboarding, and ongoing platform optimization
- Document common issues and contribute to help articles and internal knowledge bases
- Collaborate with the product and engineering teams to flag bugs and suggest improvements
What We're Looking For
Compensation
Up to ₹25,000 per month
Why Join Flowcall?
Create a job alert for this search
Customer Service Representative • faridabad, India
Related jobs
Customer Service Manager
CITYFURNISH • Faridabad, Haryana, India
About Cityfurnish Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses.
Our mission is to transform the ...Show more
Last updated: 10 days ago • Promoted
Customer Service Specialist
NIIT • Faridabad, Haryana, India
About NIIT MTS At NIIT Managed Training Services, we’re transforming the way the world learns, for the better.That’s why the world’s best-run learning functions across 30 countries trust us with th...Show more
Last updated: 30+ days ago • Promoted
Customer Service Representative
NIIT • Faridabad, Haryana, India
About NIIT MTS At NIIT Managed Training Services, we’re transforming the way the world learns, for the better.That’s why the world’s best-run learning functions across 30 countries trust us with th...Show more
Last updated: 30+ days ago • Promoted
Customer Service Representative
Policybazaar.com • Faridabad, Haryana, India
JOB SUMMARY : CUSTOMER SUPPORT EXECUTIVE Shift Timing : 10 Am-7 Pm Salary Budget : Fresher - 2.LPA - 3 LPA Experienced with more than 6 months of experience : 20-25% hike on your Last CTC or max 4.Lang...Show more
Last updated: 30+ days ago • Promoted
Customer Success Representative
RespBuy • Faridabad, Haryana, India
Company Description We suggest you enter details here.Role Description This is a full-time on-site role for a Customer Support Executive, located in Gurugram.
The Customer Support Executive will be...Show more
Last updated: 15 hours ago • Promoted • New!
Airline Customer Experience Representative
IGT Solutions • Faridabad, Haryana, India
Greetings from IGT Solutions Pvt.We are pleased to inform you about an exciting career opportunity with IGT Solutions, a leading IT and BPM services provider specializing in the Travel, Transportat...Show more
Last updated: 4 hours ago • Promoted • New!
Customer Service Representative
BIG Language Solutions • Faridabad, Haryana, India
Job title - Customer Service Representative Shift hours - US Shift Location - Sector 98, Noida Immediate joiners only (Date of Joining is 11th August, 2025) Process - International Voice Process...Show more
Last updated: 30+ days ago • Promoted
Customer Service Representative
Alight Solutions • Faridabad, Haryana, India
Our story At Alight, we believe a company’s success starts with its people.At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to ...Show more
Last updated: 9 days ago • Promoted
Customer Service Representative
TP • Faridabad, Haryana, India
Teleperformance is hiring- Subject Matter Expert (SME) Location : Gurgaon Shifts : Rotational Why Join Us? Be the go-to expert for telecom process excellence Work in a dynamic, fast-paced internati...Show more
Last updated: 30+ days ago • Promoted
Customer Service Representative
Tech Mahindra • Faridabad, Haryana, India
Speak the Language of Service Excellence – Join Us Today!” Voice Associate – English & Language Specialist (French Bilingual) Location : Noida Work Type : Full-time | 24 / 7 Shifts (including ni...Show more
Last updated: 27 days ago • Promoted
Call Center Customer Service Representative
READINEXT • Faridabad, Haryana, India
Company Description READINEXT is dedicated to empowering businesses to achieve sustainable growth through innovative and cutting-edge strategies.
With a mission to deliver world-class solutions, RE...Show more
Last updated: 1 day ago • Promoted
Customer Support Representative
WNS • Faridabad, Haryana, India
Dear Candidate, Greetings from WNS!! We are organizing a Hiring Event for "Associate"- Chat Process.Walk-In Details Date – 19-20 Nov 2025 (Wednesday & Thursday) Address - World Tech Park, Tower A...Show more
Last updated: 30+ days ago • Promoted
Customer Service Representative
IGT Solutions • Faridabad, Haryana, India
Hiring for Premium Airlines! Responsibilities Communicate with customers via call Resolving ticket related queries Maintaining Data Covering Targets within the given TAT Qualifications UG / Graduate...Show more
Last updated: 10 days ago • Promoted
Customer Service Representative- Fresher'S
HCLTech • Faridabad, Haryana, India
Walk-In Drive for Customer Support Executive HCL Tech Profile - Voice, customer service.HCL Tech Hiring for US / UK Voice Process 17 Nov 2025 - 19 Nov 2025 Walk in directly.Designation : Customer...Show more
Last updated: 19 hours ago • Promoted • New!
Customer Service Support Specialist
New Wave Marine Insurance • Faridabad, Haryana, India
Company Description New Wave Marine is a trusted provider of marine and outdoor insurance in Australia.Our experienced team is dedicated to delivering exceptional customer service and helping you ...Show more
Last updated: 30+ days ago • Promoted
Customer Service Representative
Balaji Traders - India • Faridabad, Haryana, India
Company Description We suggest you enter details here.Role Description This is a full-time on-site role for an Automobile Salesperson located in New Delhi.
The Automobile Salesperson will engage w...Show more
Last updated: 6 days ago • Promoted
Customer Service Representative
RegisterKaro • Faridabad, Haryana, India
Job Title : Customer Support Representative Location : Gurugram Experience : 0–2 years Job Type : Full-time About the Role : We are looking for a motivated and empathetic Customer Support ...Show more
Last updated: 27 days ago • Promoted
Customer Solutions Representative
NAZZTEC • Faridabad, Haryana, India
Job Description – Customer Service -BPO Process Type : Customer Service Location : Gurgaon (Onsite) Workdays : 6 Days a Week (Rotational Weekly Off) Shift Timings : Girls : Day Shift Boys : ...Show more
Last updated: 12 hours ago • Promoted • New!