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Senior Executive - Customer Relationship Management
ConfidentialHyderabad / Secunderabad, Telangana, Kolkata, Mumbai9 days ago
Job descriptionCustomer Focus Communication Skills Problem Solving Team Collaboration Emotional Intelligence Adaptability Conflict Resolution Time Management Decision Making Professionalism Product Knowledge Initiative and Pro activeness Leadership Skills Negotiation Skills
Key Responsibilities :
- Customer Relationship Management
- Strategic Planning and Execution
- Sales and Revenue Growth
- Customer Retention and Loyalty
- Market and Competitor Analysis
- Communication and Negotiation Skills
- Problem Solving and Conflict Resolution
- Team Leadership and Development
- Performance Metrics and Reporting
- Product Knowledge and Training
- Customer Feedback and Satisfaction
- Technology Utilization and CRM Tools
- Compliance and Regulatory Knowledge
- Cross-functional Collaboration
- Innovation and Continuous Improvement
Behavioral Competencies :
Skills Required
Customer Relationship Management, Strategic Planning, CRM Tools
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Customer Relationship Executive • Hyderabad / Secunderabad, Telangana, Kolkata, Mumbai