Customer Support Executive

Customer Support Executive (Email, WhatsApp & Voice)

Location : Thrissur, Kerala

Company : Linen Trail – India’s Quiet Luxury Linen Label

About the Role :

We’re looking for a Customer Support Executive who can deliver exceptional service across Email, WhatsApp, and Voice . You’ll be the first point of contact for our customers helping them with orders, queries, and recommendations while maintaining the premium experience that defines Linen Trail.

Responsibilities :

Manage daily customer communication across Email, WhatsApp, and voice calls.

Resolve order-related queries, exchange / refund requests, and shipping updates.

Drive conversions by helping customers make confident purchase decisions.

Collaborate with operations and marketing teams to ensure smooth post-purchase experiences.

Maintain CRM hygiene and daily logs of interactions.

Requirements :

Excellent written and verbal communication skills (English, Hindi, and Malayalam preferred).

Strong customer empathy and problem-solving attitude.

Prior experience in e-commerce or D2C brand support preferred.

Familiarity with tools like WhatsApp Business, Shopify, Zoho or similar CRMs is a plus.

Compensation :

CTC : ₹3,00,000 per annum

Incentives : Performance-based variable pay linked to conversion and satisfaction metrics

Why Join Us :

At Linen Trail, you’ll be part of a growing digital-first fashion brand redefining quiet luxury in India. You’ll work directly with the founders and have the opportunity to grow into a senior customer experience role.