Customer Support Associate

Company Description

Technotask Business Solutions Pvt Ltd is a rapidly growing global leader in delivering exceptional customer experiences. Established in March 2020 in Bhopal, the company has expanded to 13 centers across India, Egypt, and the UAE, serving more than 20 global clients across 48 Lines of Business. With an impressive growth rate of 400% in two years, Technotask provides comprehensive omnichannel solutions, including voice, email, chat support, logistics, lead generation, and more, to a range of industries like FinTech, E-Commerce, Health-Tech, and Mobility. Partnering with renowned clients, Technotask is committed to creating value and business excellence worldwide.

Role Description

This is a full-time, on-site Customer Support Associate role located in Bhopal. The primary responsibilities include addressing customer inquiries through various channels, resolving issues efficiently, and ensuring a positive customer experience. The associate will engage with customers daily, provide timely support, and represent the company in a professional manner. Additionally, the role may involve supporting sales processes and collaborating with the team to achieve customer satisfaction.

Qualifications

• Proficiency in Customer Support, Customer Service, and fostering a positive Customer Experience
• Strong skills in Sales and the ability to support sales and upselling initiatives
• Experience in Training and guiding team members or customers
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution capabilities
• Prior experience in customer-facing roles or relevant industries is preferred
• Diploma or degree in a relevant field is an advantage

Skills Required

Customer Support, Sales, Conflict Resolution, Customer Service, Problem-solving