Sr. Customer Support Engineer - Mobile Apps & Cybersecurity (Bangalore Only)

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

As part of our fast-growing pace, we are currently looking for a Customer Support Engineer to become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the customers.

The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the customers. Technical expert responsible for assisting customers using our Mobile Application Protection solution suite (https : / / www.zimperium.com / mobile-app-protection / ). This role requires a self-driven individual who takes accountability for ensuring a high level of customer satisfaction. The candidate should possess strong technical skills and an analytical mindset to research, diagnose, and resolve the issues raised by customers. They must be a team player capable of collaborating with product and engineering teams.

Location : India

What You'll Do :

Product & Domain Expertise -

• Provide technical support for Android applications, identifying and resolving issues in a timely manner.
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Understanding of mobile application security is an added advantage.
• Stay updated with the latest advancements in Android / iOS / Hybrid Platform application development and support
• integrating innovative approaches for sustained competitive advantage.

Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction through timely 2 way updates between Zimperium and customer, take ownership of reported customer issues, and ensure problems are resolved within Zimperium defined SLAs.

Required Skills :

Qualifications :

Zimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time, most mobile security was a port from traditional endpoint security technologies. Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning, patented z9 machine learning-based engine.

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Skills Required

Scripting Languages, Java, Xcode, Mobile Application Development, Android Studio, Sql