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Technology Analyst-Infra Support and Tier2 Support

Technology Analyst-Infra Support and Tier2 Support

Infosys BPMsurat, gujarat, in
2 days ago
Job description

Role-Technology Analyst- Infra Support and Tier2 Support

Experience-4+Years

Location- Hyderabad / Bangalore / Chennai

Notice Period-0-30 Days

Mandatory Skills- Strong expertise in SQL and shell scripting to automate and maintain backend processes and system health.

Job Summary :

We're looking for a skilled support engineer to manage and maintain application health, automate backend processes, and resolve system issues. This role involves working with SQL, shell scripts, cloud tools, and collaborating with cross-functional teams to ensure smooth operations and service delivery.

Key Responsibilities :

  • Automate system tasks using SQL and shell scripts
  • Use cloud tools and APIs to fix order and account issues
  • Manage monthly reports, data checks, and fee reconciliations
  • Handle system changes for scheduled events and outages
  • Monitor application health and improve alert systems
  • Identify and fix performance issues and system errors
  • Validate deployments before and after release
  • Work with development and DevOps teams to resolve issues
  • Manage exceptions and account-related problems
  • Ensure accurate service mapping and billing
  • Track and document issues using ticketing systems
  • Troubleshoot service mapping and data feed problems

Must-Have Skills :

  • Strong SQL and shell scripting skills
  • Experience with cloud-based tools and APIs
  • Knowledge of operational workflows and data reconciliation
  • System monitoring and alerting expertise
  • Deployment validation experience
  • Excellent problem-solving and communication skills
  • Familiarity with ticketing systems and documentation
  • Understanding of service mapping and data feeds
  • Nice-to-Have Skills :

  • Experience handling account exceptions
  • Knowledge of time-based system adjustments
  • Analytical mindset for process optimization
  • Exposure to DevOps practices and tools
  • Regards,

    Infosys BPM Recruitment team

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    Technology Support • surat, gujarat, in

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