Nextiva - Technical Lead - AI Agents

Description : the future of customer experiences. One conversation at a time. At Nextiva, were reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform.

Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes.

Whether its through our signature Amazing Service, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If youre ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong :

• Build Amazing.
• Deliver Amazing.
• Live Amazing.
• Be Amazing.

Nextiva, a leader in business communications, is seeking a skilled AI Technical Lead to join our AI Agents team within our Data & Intelligence Platform group.

In this role, you will develop intelligent, multimodal AI agents (voice and chatbots) as part of Nextivas next-generation customer experience platform.

You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers.

This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences.

The Technical Lead is a senior individual contributor who combines deep technical expertise with hands-on execution.

They actively write code, take ownership of end-to-end feature delivery, and are involved in architectural and design discussions.

They also conduct code reviews, mentor engineers, and collaborate closely with cross-functional teams to deliver scalable, high-quality solutions aligned with the product vision and goals.

As a key technical leader within the team, this role offers a strong pathway for professional growth, whether deepening expertise as a highly skilled individual contributor or evolving into engineering management.

Key Responsibilities :

Qualifications :

Nextiva DNA (Core Competencies) :

Nextivas most successful team members share common traits and behaviors :

Total Rewards :

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications.

We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation.

We aim to offer competitive salaries or wages that reflect the value you bring to our team.

Depending on the position, compensation may include base salary and / or hourly wages, incentives, or bonuses.

Medical :

Work-Life Balance :

Financial Security :

Wellness :

Growth :

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

(ref : hirist.tech)