Technical Architect – Salesforce Communications Cloud & Order Management

Role Summary

We are seeking a high-performing Technical Architect who will lead the end-to-end architecture, design and delivery of complex order management and revenue-lifecycle solutions built on the Salesforce Communications Cloud (formerly Vlocity) platform. The candidate will partner with business stakeholders, solution architects, developers, and delivery teams to transform the quote-to-cash, order orchestration and fulfillment processes of a communications service provider (CSP) or similar telco / subscription business.

The “superstar” candidate will not only design scalable solutions but will own the architecture governance, integration strategy, product & catalogue modelling, and technical roadmap for OM / CPQ / Revenue flows.

Key Responsibilities

• Lead the architecture and design of the Order Management (OM) domain within Communications Cloud : order capture, decomposition, orchestration, fulfillment, cancellations / returns, and event posting into revenue / billing systems.
• Define and enforce best-practice frameworks for product catalogue (EPC), pricing strategy, subscription / offer modelling, configuration flows, guided selling, and order lifecycle management.
• Develop the integration architecture linking Salesforce OM to external BSS / OSS, inventory, provisioning, billing / revenue systems (e.g., via APIs, message queues, event-driven architecture).
• Provide hands-on guidance and governance : review design artifacts (logical, physical, data, integration, deployment), perform design reviews, enforce coding / configuration best practices, monitor performance / scale.
• Collaborate with business and technical stakeholders (sales, operations, billing, IT) to translate complex telecom / communications business requirements into architecture and technical solution (e.g., wholesale / retail, B2C / B2B order volume, product bundles, multi-play services, network + device + security).
• Drive cross-team alignment : coordinate between solution architects, cloud engineers, DevOps / CI-CD teams, data / integration teams, and delivery / project managers.
• Stay ahead of the product roadmap for Salesforce Communications Cloud, CPQ, Order Management, Revenue Cloud and related modules; evaluate new features and drive adoption.
• Assist in pre-sales or client engagement work : technical deep-dives, proof-of-concepts, client workshops, estimating effort, and architectural options.
• Mentor and upskill delivery teams : lead by example, share technical knowledge of Salesforce Industries (Vlocity) OM / CPQ / EPC, OmniStudio, best practices and governance.
• Provide operational oversight of large data volume (LDV) scenarios, high throughput order volumes (e.g., tens of thousands of orders / day), performance, resilience, error-handling, and scalability of the end-to-end systems.

Required Qualifications & Experience