Multicloud Technical Success Manager
Airtel DigitalNoida, Republic Of India, IN23 days ago
Job descriptionConduct periodic account reviews (success metrics, usage, optimization, risks, compliance). Develop and deliver enablement, onboarding, and best-practices workshops; Serve as point of contact for major incidents, technical escalations, outage communications, and remediation strategies. Ensure documentation, runbooks, and knowledge base are up to date and accessible for assigned customers. Advocate for customer needs and product improvements to CSP engineering / product teams. Contribute to upsell, cross-sell, and renewal opportunities by identifying technical requirements aligned with business growth. Deep technical expertise in multi-cloud environments (AWS, Azure, GCP) including networking, security, compute, storage, cloud-native & hybrid architectures. Strong troubleshooting and incident management skills with hands-on experience in cloud monitoring, automation, and DevOps tooling. Excellent communication, interpersonal, and stakeholder management skills (client-facing, executive presence). Proven ability to translate complex technical concepts for business decision makers. Knowledge of cloud cost management, compliance, SLAs, and service governance frameworks. Experience with deployment automation (Terraform, Ansible, cloud SDK / CLI), CI / CD pipelines, and cloud operations best practices. Familiarity with ITIL, agile / scrum delivery, and service management processes. Problem-solving orientation with strong data analysis and reporting skills. Certifications : AWS Solutions Architect, Azure Administrator, Google Cloud Professional, ITIL v4 (preferred). Customer Satisfaction & Retention : High CSAT / NPS scores, positive client feedback, strong retention and renewal rates. Technical Issue Resolution : Fast mean time to resolution (MTTR) on technical issues, reduced incident recurrence. Account Growth : Successful identification and adoption of new cloud services / features, additional revenue from expansions / upsells. Service Health & Optimization : Improved cost, performance, and security posture for managed workloads; Stakeholder Engagement : Effective collaboration with internal teams and clear communication with customers regarding issues, updates, and best practices. Proactive Value Delivery : Track record of preventing problems, optimizing architectures, and advocating for customer’s business outcomes (not just break / fix support).
Technical Account Manager (TAM) is accountable for post-sales technical relationship management with enterprise clients across multiple cloud platforms (AWS, Azure, GCP, private / hybrid). The TAM ensures successful onboarding, optimization, ongoing support, and business growth by acting as the technical advisor and trusted advocate for clients. This role collaborates cross-functionally with engineering, operations, product, and customer success teams, and proactively drives adoption, maximizes customer value, and mitigates risk across complex and dynamic cloud environments.
Key Responsibilities :
- Own the technical relationship for designated accounts, delivering tailored advisory, escalation management, and guidance for multi-cloud setups.
- Proactively identify challenges, recommend architectural, performance, security, and cost improvements;
drive resolution with internal / external stakeholders.
facilitate customer adoption of new services / features.
Required Skillsets
Role’s Success Measures
measurable reduction inoutages and operational risks.
Create a job alert for this search
Technical Manager • Noida, Republic Of India, IN
Related jobs
SAP dCEM (Digital Customer Engagement Manager).This is SAP Customer Engagement Manager position which is elevated role as per career progression / path for SAP Basis consultant who would like to bec...Show moreLast updated: 21 days ago
)
- Promoted
Customer Success Manager
Zocketnarela, delhi, in Customer Success Manager ( US ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketin...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
ColorTokens Inc.Delhi, India Bangalore (on site) Experience Level : .ColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape.
Breaches happen—but with our cutting-e...Show moreLast updated: 29 days ago
- Promoted
Technical Manager
BackbaseDelhi, India The Job in short We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts.As part of a Customer Success Team you will work with the Customer Success Mana...Show moreLast updated: 21 days ago
- Promoted
Cloud Architect
iVedha Inc.Delhi, IN Seeking a highly experienced Cloud Architect to design and oversee robust, scalable, and secure.Architect end-to-end cloud solutions (public, private, hybrid) with a focus on reliability, security,...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
LemniskDelhi, India The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk.
We are l ooking for a maverick who is passionate about increasing the dig...Show moreLast updated: 29 days ago
- Promoted
AWS Technical Manager
CBTSnew delhi, delhi, in CBTS’ Enterprise Service Delivery Center is expanding our Cloud Services Operation and looking to add a Senior AWS Cloud Architect.
This role can be performed remotely from inside the Continental US...Show moreLast updated: 2 days ago
- Promoted
Cloud Engineer
Yotta Data Services Private LimitedNarela, Delhi, India Role Overview : We manage mission-critical cloud infrastructure for our customers globally.This role entails providing 24x7 managed support for these cloud environments.In this role, you will be ...Show moreLast updated: 1 day ago
- Promoted
Cloud Technical Manager
CBTSmeerut, uttar pradesh, in CBTS is a leading technology provider to more than 3,000 organizations in all industries, including dozens of fortune 500 and Global 2000 companies.
We provide consulting resources and cloud or on-p...Show moreLast updated: 2 days ago
- Promoted
Remote_HCLTech_SAP Basis Cloud Migration
HCLTechfaridabad, haryana, inRemote
- Promoted
Azure Technical Consultant- Cloud Engineer
Dogma Groupmeerut, uttar pradesh, in Job Title : Azure Technical Consultant / Cloud Engineer.Location : Remote (Working Hours : BST) Normal IST hours as and when needed.
Employment Type : Full-Time | Dedicated UK Client Engagement.We are s...Show moreLast updated: 2 days ago
- Promoted
Customer Success Manager
Wayground (formerly Quizizz)narela, delhi, in This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show moreLast updated: 2 days ago
- Promoted
Technical Delivery Manager
The Ksquare GroupDelhi, India Technical Delivery Manager (Digital, Data, QE & Salesforce) Role Summary Own end-to-end delivery of multi-workstream programs spanning Digital Engineering (Front End, Middleware & Cloud), Data / Anal...Show moreLast updated: 1 day ago
- Promoted
Technical Solutions Manager
Neurones IT AsiaGhaziabad, IN The position includes the following key responsibilities : .Orchestrating delivery across multiple development teams, working for múltiple geographies.
Promoting alignment between Product and Tech tea...Show moreLast updated: 2 days ago
- Promoted
- New!
Technical Solutions Manager
Kyndrylmeerut, uttar pradesh, in Role Location : Mumbai / NCR / Bangalore.Responsible for the development of complex integrated solutions for all Kyndryl offerings, including for Kyndryl Infrastructure, Public and Private Cloud, Ap...Show moreLast updated: 6 hours ago
- Promoted
- New!
Hiring EPM Cloud Technical Lead – FCCS
Hiresquad Resourcesgurgaon, haryana, in EPM Cloud Technical Lead / / Developer - FCCS.Immediate Joiners / Lesser Notice Preferred.Mail your cv at simmi@hiresquad.
This position is responsible for the design and development of Oracle Financial ...Show moreLast updated: 6 hours ago
- Promoted
Technical Customer Success Manager
Adopt AIDelhi, India Technical Customer Success Manager (CSM).Adopt AI is on a mission to transform applications—legacy or modern—into intelligent agents.
We empower businesses to automate workflows, improve operational...Show moreLast updated: 23 days ago
- Promoted
Technical Success Manager
ChargebeeDelhi, India At Chargebee, we power the subscription revenue engines of some of the world’s fastest-growing SaaS and digital businesses.
Once customers go live, they want more than just a working product - they ...Show moreLast updated: 23 days ago
- Promoted
- New!
Cloud AWS Site Reliability Engineer (4-10 YEARS)
Accelyameerut, uttar pradesh, in Cloud Site Reliability Engineer (SRE).You will work closely with development, DevOps, and operations teams to ensure system uptime, performance, and cost efficiency.
Design and maintain highly avail...Show moreLast updated: 6 hours ago