L3 production Support

Role : L3 support (Technical Specialist – Technical Support Engineer)

YOE- 6 - 8

CTC - 16LPA

Notice period - Immediate

Mode : WFO, Mumbai

Primary Responsibilities :

A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.

We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups.

Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responses from our services could happen at any time. We always need to be prepared and be ready to act.

Key Technical Skills –

What you’ll do :

Documenting incidents, runbooks, and incident response report

Writing postmortem report

Ensure proper logging, monitoring and alerting

Change management and maintain an Incident management system.

Drive root cause analysis exercise for issues

Adopting Site Reliability Engineering practices in the group

Tailoring processes to manage time-sensitive issues and bring them to appropriate closure.

Owning end-to-end availability and performance of mission-critical services and building

Automation to prevent the recurrence of the problem.

Key Responsibilities :

Works with cross-product teams to ensure the high availability of the system.

Experience in at least one of the following languages and willingness to learn new ones : Bash,

Php, Golang

Ability to identify system bottlenecks and recommend solutions to solve the availability issue.

Proven expertise in system-level debugging

Working experience in building massively scalable high-performance services

Strong Linux systems knowledge

Guide new SRE engineers on aspects of system debugging.

Hands-on experience working with AWS systems and components.

List of tools we are using internally :

Thread Dump Analysis

Heap Dump Analysis

GC logs Analysis

Knowledge of Java Virtual Machine (JVM) tuning

Knowledge of Tomcat, IBM WAS and Weblogic

Multiple scripting / programming languages : PHP, GoLang, Scala

Monitoring : Grafana, ELK AWS cloud watch, and other internal tools

Documentation and Ticketing : Jira and Confluence

Qualification :

Bachelor's degree in computer science or equivalent field

Working experience in building massively scalable high-performance services

Excellent written and verbal skill