SQL Technical Support Executive

Job Description

Roles

We are looking for a SQL Server DBA. As a SQL Server DBA (or Database Administrator), we want a candidate who can manage SQL Server databases and master in writing SQL queries. Also, be proficient in designing tables, storing procedures, views and functions, and documenting functionality.

Responsibilities

• Install and configure SQL Server
• Documenting and maintaining software functionality
• Analyze, solve, and correct issues in real time
• Assist developers with query tuning and schema refinement
• Think logically when solving complex business challenges
• Interface and communicate with customers
• Integrating software components into fully functional software systems
• Provide suggestions for solutions
• Advise the customer on best practices
• Implement best practices on Microsoft SQL Server Databases and Servers
• Participate in migrations for customers
• Continue to learn new skills involved in being a SQL Server DBA as the technology evolves
• Keep up to date with new releases of Microsoft SQL Server.
• Implement and upgrade database management system as business needs demand
• Perform ongoing support on database issues and ticket management

Key Responsibilities :

Customer Interaction :   Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance.

Issue Resolution :   Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department.

Product Knowledge :   Develop a strong understanding of our products / services to address customer queries effectively and provide accurate information.

Documentation :   Maintain detailed and accurate records of customer interactions, transactions, and resolutions.

Customer Feedback :   Gather customer feedback and insights to contribute to continuous improvement in our products and services.

Requirements

Requirements

Education- B.com or B.tech (Fresher to 6 months)

Location- Jaipur only

Immediate joiner

Benefits

Good place to work

Work Life Balance maintained

Requirements

SQL Technical Support Executive