Job Title : Trainer / Training Manager
Exp. : 8-10 Years
Location : Cochin, Kerala
Reports To : Head – Talent & Department
About the Role :
The Trainer / Training Manager will be responsible for designing, conducting, and evaluating training programs for all dealership functions — Sales, Service, Parts, and Customer Relations. The role aims to enhance employee capabilities, ensure adherence to brand and process standards, and drive performance improvement across branches.
Key Responsibilities :
1. Training Design & Delivery
- Conduct training needs analysis across departments in coordination with HODs.
- Develop training modules for Sales, Service, CRM, and Parts teams, focusing on both technical and behavioral skills.
- Deliver regular training sessions on product knowledge, customer experience, process compliance, and brand standards.
- Coordinate OEM / Manufacturer training schedules and ensure attendance and feedback tracking.
2. Skill Development & Performance Enhancement
Identify skill gaps and create targeted development plans for front-end and back-end employees.Conduct onboarding and induction programs for new joiners.Support improvement in key performance metrics — CSI (Customer Satisfaction Index), SSI (Sales Satisfaction Index), productivity, and retention.3. Evaluation & Reporting
Evaluate training effectiveness through assessments, feedback, and performance tracking.Maintain training MIS, attendance, and impact analysis reports.Share monthly training dashboards with management and recommend improvement actions.4. Stakeholder & OEM Coordination
Liaise with OEM training teams (e.g., Mahindra, Volvo, etc.) to ensure dealership training requirements are fulfilled.Work closely with department heads to align training interventions with business priorities.Ensure all training activities comply with manufacturer standards and audit requirements.5. Continuous Improvement & Culture Building
Promote a continuous learning culture through engagement initiatives, learning drives, and skill competitions.Stay updated on the latest trends in automotive training and digital learning tools.Qualifications & Experience :
Graduate / Postgraduate in HR, Business Management, or Automotive Technology.Minimum 5–7 years of experience in automotive dealership training (Sales / Service / Customer Relations).Certification from OEMs (preferred – Mahindra, Tata, Maruti, Toyota, etc.) will be an added advantage.Strong presentation, communication, and interpersonal skills.Proficiency in MS Office, digital training tools, and report preparation.Malayalam and English fluency essential; Hindi preferred.Key Competencies :
Strong facilitation and communication skillsAnalytical approach to training effectivenessPassion for people developmentTeam coordination and stakeholder managementAdaptability and result orientation