Service Delivery Director

Role Purpose and Scope :

The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account

Work experience in an established Service organization with minimum 20 years of experience working within the Hitech / technology industry.

18-23 years of leadership role managing multiple delivery teams globally

Ability to work with multiple delivery teams spread geographically supporting regional markets

Graduation, MBA in Operations

Preferred with Order Management, Deal Desk Support experience with any leading HiTech client.

Demonstrated opportunity & pipeline forecasting methodology experience

Proven experience of Digital Transformation implementation and working in complex IT environments

Prior experience of data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, running and leading large scale transformation initiatives at a functional and organizational level

Experience in detecting revenue recognition issues

Experience in solution design, responding to RFP / RFI’s

Proven experience working in a high-volume contract administration department

Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology

Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments

Teamwork and collaboration with internal and external stakeholders and getting to logical conclusion of task at hand is core expectation of the role

Excellent analytical skills and expert proficiency in MS Office, Workspace

Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic

global environment

Black / Green Belt certification would be an added advantage