SVP Digital Process Improvement

Role : Vice President – Lean Digital Transformation Leader

Location : Gurgaon, Noida, or Madurai (3 days / week from office)

Work Hours : UK Shift

Industry Focus : Insurance

Role Summary :

The Lean Digital Transformation (LDT) function is a high-visibility, strategic leadership role that accelerates career growth while shaping the organization’s transformation agenda. This function integrates Lean Six Sigma, Digital, and Analytics to optimize processes, embed predictive capabilities, and transform business outcomes.

As VP – Lean Digital Transformation Leader, you will own and lead large-scale insurance transformation programs , including Guidewire implementations, contact center transformations, and tech-enabled operational enhancements. You will guide a team of Black Belts and Master Black Belts, drive organizational change, and be a trusted advisor to senior operations and client leadership.

Large-scale insurance transformation experience is mandatory.

Key Responsibilities :

• Own and deliver large-scale insurance transformation outcomes by combining data, technology, and emerging tech to unlock measurable business value.
• Develop and execute a strategic roadmap to embed analytics and digital capabilities across operations.
• Conceptualize and implement scalable solutions leveraging digital and technology-enabled tools to enhance operational efficiency.
• Evangelize digital solutions and ensure adoption across delivery teams to strengthen the organization’s digital value proposition.
• Lead cross-functional teams in executing analytics and digital projects, setting milestones, managing resources, and monitoring progress.
• Collaborate with global operations teams to identify and execute modernization opportunities.
• Drive change management initiatives to promote adoption of analytics and digital capabilities.
• Partner with operations and client teams to expand the reach and offerings of digital and analytics solutions.
• Provide thought leadership and execute consulting, assessment, and analytics initiatives .

Large-scale transformation program ownership includes :

Minimum Qualifications :

Lead enterprise-scale insurance transformation programs impacting multi-million-dollar operations across US and UK markets, with cross-functional teams of 100+ professionals