Beauty Advisor

Job Title : Beauty Advisor, Fragrance Specialist, Makeup Artist, Skincare Consultant & Stylist

Reports To : Assistant Store Manager / Counter Manager / Store Manager

Department / Group : Operations

Work Experience : 0-2 years

Reportees : No

Job Description

Role and Responsibilities

Sales

% contribution to store sales and consistently achieves IPT / AUS / Conversion target set by the Manager

Helps Manager in executing monthly action plan including events calendar

Adheres to out-of-stock procedures as set by Manager

Actively participates in the FIFO process and management of Testers as per guidelines set by Manager

Number of focused services carried out (% contribution to sales) (e.g. You time services for CL)

Effectively closes the Sale, thanks the customer, and invites them

Customers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)

Consultation

Greets customers upon arrival with a verbal greeting and smile

Fully investigates customers’ needs using open-ended questions and demonstrates active listening

Demonstrations and consultations are hygienic and educational

Product and Technical Knowledge

Displays a competent level of Product Knowledge, and keeps up-to-date in this area

E-Learning

Aware of and adheres to security and cashiering procedures

Personal and Counter Image

Brand dress code and grooming followed, and the strong personal image displayed

Maintains hygiene of counter, clean and tidy work area (during and after demos and applications)

Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling

Keeps brush belt clean and in good order.

Communication and Relationship Building

Maintains good relationships with Customers, Store, SSL and Brand teams, Mall Management

Attends Learning Labs / scheduled workshops, contributes to training sessions / meetings, and keeps oneself informed of all store activities

Communicates essential information to the store team

Is keen to help the team with their tasks, also accurately and timely completes their own task

Commitment

Punctual, flexible, and has a responsible attitude towards breaks and absence

Ensures compliance with the company’s code of conduct and SOPs

Self-motivated, uses own initiative, and takes direction well

Qualifications and Education Requirements

High School Graduate or equivalent

Knowledge of computer applications such as Microsoft Outlook, Word, Excel, PowerPoint, etc.

Preferred Competencies & Skills

Technical skills : Retail selling skills, Effective communication, and makeup skills

Other Skills : Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market.

Preferred Industry

Beauty / Retail / Apparels / Salon / Aviation / Hospitality