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Technical Account Manager

Technical Account Manager

OneXtelguwahati, India
8 hours ago
Job description

About the role

We are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team. The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions. This role requires a blend of technical expertise, project management, and customer engagement skills.

Key Responsibilities

  • Act as a dedicated technical liaison between customers and internal teams,

ensuring seamless service delivery and issue resolution.

  • Build and maintain strong, long-term relationships with key clients to foster

    • trust and loyalty with regular in person meetings with CXO's.

  • Understand the unique needs, goals, and business objectives of each key

    • account.

  • Coordinate with cross-functional teams (Product, Engineering, Support, and

    • Operations) to address customer requirements and resolve technical

    challenges.

  • Lead the onboarding process for new clients, ensuring successful integration

    • with our CPaaS solutions.

  • Develop strategic plans to align Onextel products and services with client

    • needs, aiming to increase client satisfaction and profitability.

  • Act as the main point of contact for clients to address issues, handle

    • complaints, and resolve problems effectively.

  • Provide technical training and documentation to clients to enhance product

    • understanding and usage.

  • Lead sales negotiations with critical clients and identify opportunities for up-

    • selling and cross-selling.

  • Serve as a liaison between the client and various internal departments, such

    • as marketing, sales, and logistics, to ensure seamless service delivery.3

    Job Description | Onextel Limited

  • Monitor key account metrics, analyze data, and provide reports to top

    • management.

  • Assist in the development and execution of service improvement plans.
  • Analyze customer feedback and usage data to identify opportunities for

    • upselling and cross-selling additional services.

  • Ensure deadlines are met and that clients receive the correct products and

    • services on time.

  • Stay updated on CPaaS industry trends and emerging technologies to provide

    • strategic guidance to customers.

    Required Skills and Qualifications :

  • Bachelor’s degree in Computer Science, Information Technology, or a related

    • field.

  • 5-7 years of experience in Technical Account Management, Service Delivery,

    • or a similar customer-facing technical role, preferably in CPaaS, Telecom, or

    SaaS domains.

  • Strong understanding of messaging technologies (SMS, Voice, WhatsApp,

    • RCS, APIs) and cloud communication platforms.

  • Hands-on experience with API integrations (REST / SOAP), SMPP, and

    • troubleshooting tools.

  • Excellent project management and organizational skills with the ability to

    • manage multiple accounts simultaneously.

  • Strong problem-solving skills with a proactive and customer-centric approach.
  • Exceptional communication and interpersonal skills to build trusted

    • relationships with customers and internal teams.

  • Ability to work in a fast-paced, dynamic environment and adapt to changing

    • customer needs.

    Preferred Qualifications :

  • Knowledge of DLT compliance, telecom regulations, and security standards in

    • India.

  • Certifications in project management (PMP, ITIL) or cloud technologies.
  • Experience with monitoring and reporting tools.
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    Technical Account Manager • guwahati, India