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Cluster Front Office Manager

Cluster Front Office Manager

alt.f coworkingNew Delhi, Delhi, India
7 hours ago
Job description

Budget : 10LPA - 12LPA

Roles and Responsibilities :

Operational Excellence & Guest Hospitality :

  • Oversee all day-to-day operations, ensuring every property maintains the highest standards of cleanliness, security, and maintenance.
  • Champion a hospitality-first mindset across all teams to deliver an exceptional and welcoming experience for every member and guest.
  • Manage property budgets and control costs to meet financial targets without compromising on service quality.
  • Ensure 100% adherence to all operational processes, including timely expense approvals and payment collections.

Client Experience & Community Engagement :

  • Drive superior client satisfaction scores across all properties by proactively identifying and resolving client pain points.
  • Act as a senior point of contact for key members and clients, building strong relationships and effectively handling high-level escalations.
  • Lead the team in the timely resolution of all client requests, upholding a 24-hour service level agreement.

    • Strategic Leadership & Team Development :

  • Lead, mentor, and develop a team of Property Managers and other direct reports, fostering a people-centric, high-performance culture.
  • Drive continuous improvement initiatives in people, processes, and property, documenting and sharing best practices.
  • Manage the full lifecycle of new property launches, from pre-launch planning to successful post-launch execution.
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    Front Office Manager • New Delhi, Delhi, India