Atlassian Administrator

Job Title : Atlassian Administrator (with Cloud Experience)

Location : Remote

Work Hours : Primarily IST with overlap into PST

Immediate joiners. This is a 100% remote role. The client is US-based, so the primary working hours will align with the Indian time zone, with some overlap required with PST.

Key Responsibilities

Cloud experience mandatory

Expertise on Atlassian Tools such as Jira, Confluence & ServiceDesk

Rich stakeholder and end-user management experience, including training & support

Should possess migration experience such as JIRA to JIRA, Confluence to JIRA, Gitlab to JIRA / Confluence, Rally to Jira, Zendesk to Jira etc.

Experience on key Atlassian plugins such as Portfolio, BigPicture, Zephyr, Tempo, Structure, Auditor, Configuration Manager etc.

Misc. Workflows Extension, Suite Utilities, Toolkit, Workflow Toolbox, Rich Filters for Jira Dashboards; PowerScripts, Automation for Jira, SFDC, Script Runner, EazyBi Reports, CustomFields Usage, RefinedWiki, Gliffy, etc; LDAP / Active Directory / Crowd User Directory Management in Atlassian Tools, Exalate, AIO Reports

Tools (JavaScript / JQuery, Groovy, Java, C++); Build-CI (Jenkins / Maven); Jira REST API / Jira SDK / Plugins, ITIL, Helpdesk, Zendesk, ServiceNow

Being able to use applications like Zendesk, ServiceNow / Slack / MS Office / GSuite

Collecting and documenting relevant data related to nature of issues

Possess excellent communication and organizational skills, along with excellent interpersonal skills

Have demonstrated abilities to multi-task, including solid time management skills.

Manage, troubleshoot, and optimize Jira workflows, fields, issue types, permissions, notifications, filters, boards, dashboards

Identify areas for improvement, optimization, and consolidation

Advise Corporate Engineering & other teams on best practices for Jira, Confluence

Communicate and share knowledge with internal and external contacts at all levels

The ideal candidate will be a forward-thinking, structured problem solver who is passionate about optimizing configurations to maximize employee experience. You will manage and monitor multiple SaaS applications and play an active role in designing the portfolio of applications available for use at Amplitude.