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Center Head / Hospital Operation Manager

Center Head / Hospital Operation Manager

ConfidentialRajkot
30+ days ago
Job description

Job description

Roles & Responsibilities :

Core Objective :

  • To handle operations of the center seamlessly
  • Drives the center revenue and achieves target
  • Contributes directly to top line revenue

Core Skills :

  • Good oral and written communication skills in Regional Language, English
  • Good people skills, be a Team player - Networking & Relationship Building
  • Personal integrity, ability to deal with sensitive issues with tact, diplomacy and judgment
  • Maintain complete discretion and confidentiality
  • Planning, Organizing, Prioritizing & Time Management skills
  • Personal Grooming, Good Etiquette
  • Ability to handle stress, crisis management & extended working hours.

    • Job description

  • Ensure smooth functioning of all healthcare operations in the assigned hospital.
  • Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
  • Handling the revenue of the hospital.
  • Ensure smooth functioning of the assigned branch.
  • Tracking branch performance.
  • Focus on patient satisfaction and quality.
  • Credit billing status to be monitored. Pending ALs to submission of bills.
  • Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
  • Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
  • Report to be submitted to Management.
  • Giving On Job training to Counselors, Patient care associates.
  • Random Counseling.
  • Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
  • Interaction with Doctors about Targets, High Value Cases & Procedures.
  • Co-ordination with Surgeons.
  • Attending to patient Complaints of your zone & speaking to them personally.
  • Prepare monthly tour plan and submit for approval.
  • Daily and monthly report with summary of area with explanation.
  • Define and drive Standard Operating Procedures for service excellence.

    • Skills Required

    Target, Relationship Management, Crisis Management, Networking, Stress Management

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    Operation Manager • Rajkot